Privacy Policy

1. The short version

To deliver an order, we need very little: a way to reach you (an email address) and the public URL of the channel, stream, or clip you want to grow. We never ask for, and you should never give us, your Twitch password, login codes, or 2FA. We do not sell your personal information to third parties.

2. Information we collect

Information you provide

• Contact & order details: your name, email address, the public channel/stream/clip URL, the package selected, and any message you send via our contact form or support.
• Payment information: processed by our payment providers. We do not store full card numbers on our servers.

Information collected automatically

• Usage data: basic analytics such as pages visited, referrer, device type, and approximate region, used to improve the Site.
• Cookies and similar technologies: used for essential site function and, where applicable, analytics. You can control cookies via your browser settings.

3. How we use your information

• To process and deliver your orders, including refills and support;
• To communicate with you about your orders and respond to enquiries;
• To prevent fraud, abuse, and violations of our Terms of Service;
• To improve our Site, services, and content;
• To comply with legal obligations.

4. What we never ask for

We will never request your Twitch password, login email credentials, or two-factor authentication codes. Delivery only requires public information (your channel, stream, or clip URL). If anyone purporting to represent us asks for login credentials, do not share them and report it to us.

5. How we share information

We do not sell your personal information. We share data only:

• With service providers (such as payment processors and analytics) who help operate the Site, under appropriate confidentiality obligations;
• To deliver your order, where limited order details may be used by our delivery network;
• When required by law, to respond to legal process, or to protect our rights and the safety of others.

6. Data retention

We retain order and support records for as long as necessary to provide our services, honor refill windows, and comply with legal and accounting requirements. You may request deletion of your personal data subject to these obligations by contacting us.

7. Your privacy rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us. We will respond within the timeframe required by applicable law.

8. Security

We use reasonable technical and organizational measures to protect your information, including encrypted (SSL) checkout. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

9. Children's privacy

Our services are not directed at individuals under the age required to use Twitch in their region, and we do not knowingly collect personal information from children. If you believe we have collected information from a child in error, contact us.

10. Third-party links and platforms

The Site may link to third-party sites and references third-party platforms such as Twitch, whose privacy practices are outside our control. This policy does not cover their practices; review their policies separately.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date above reflects the most recent revision. Material changes will be reflected on this page.

12. Contact

Privacy questions or data requests? Contact us and we will respond promptly.