Refund & Refill Policy

1. Refunds before delivery starts

If your order has not yet begun delivery, we can cancel it and issue a full refund to your original payment method. To request a cancellation, contact support with your order number as soon as possible. Because most orders begin within 5–30 minutes, prompt requests are more likely to be caught before delivery starts.

2. Once delivery is underway

Once an order has started — followers have begun arriving, viewers have connected, views are being delivered, or chatters are scheduled — it is considered fulfilled and is no longer eligible for a cash refund. This is standard for digital engagement services, because the service has been performed.

Instead of a refund, delivered orders are covered by our refill guarantee (see below) for natural drop-off within the coverage window.

3. Refill guarantee

Every package includes a refill window based on its tier:

• Starter tier: 30-day refill window
• Growth tier: 60-day refill window
• Pro Streamer tier: 90-day refill window

If your delivered amount drops below the ordered quantity within that window, contact support with your order number and we will top it back up at no extra charge.

4. What refills cover

Refills cover natural drop-off — the gradual, expected decline in delivered engagement that happens with any growth service over time. They do not cover:

• Losses caused by actions on your account, such as changing your channel URL, deleting content, or platform enforcement against your channel;
• Drops that occur after your refill window expires;
• Orders placed on private, deleted, or incorrectly entered channel/clip URLs;
• Expectations of organic growth, virality, or specific business outcomes, which are not part of any package.

5. Failed or non-starting orders

If an order never begins delivery within a reasonable window and we are unable to start it, you may choose between a full refund or a replacement order. Rare delivery failures caused by incorrect URLs, private channels, or platform-side restrictions will be addressed on a case-by-case basis — we will always aim to make it right.

6. How to request a refund or refill

1. Contact support with your order number and a short description of the issue.
2. Include the channel, stream, or clip URL the order targeted.
3. Our team will review the order status and respond, usually within a few hours.

Approved refunds are returned to your original payment method. Processing time depends on your payment provider and may take several business days to appear.

7. Chargebacks

If you believe an order was not delivered as described, please contact us first — we will make every reasonable effort to resolve the issue directly. Initiating a chargeback before contacting us may delay resolution and can result in your account being flagged. Most disputes are resolved quickly through support.

8. Changes to this policy

We may update this Refund Policy from time to time. The "last updated" date above reflects the most recent revision. Refund and refill eligibility for any order is governed by the policy in effect at the time of purchase.

9. Contact

Questions about a refund or refill? Contact us — we're here to help and respond quickly.